Return & Exchange Policy for Fix Fashions
At Fix Fashions, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.
1. Eligibility for Returns and Exchanges
•Items must be returned within 30 days of delivery.
•Items must be in new, unused condition, with all original tags and packaging intact.
•Non-Returnable Items:
•Final sale items.
•Customized or personalized products.
•Gift cards.
2. Return Process
Step 1: Initiate a Return
•Contact our Customer Support team at [email protected] or call +1 (316) 267-4781 to request a Return Authorization (RA) number.
•Provide your order number, item details, and reason for the return.
Step 2: Pack Your Item
•Securely package the item, including the original receipt or packing slip, and ensure the RA number is included inside the package.
Step 3: Ship Your Return
•Use the return shipping label provided by our Customer Support team or a carrier of your choice.
•Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Exchanges
•Exchanges are processed for the same item in a different size or color (subject to availability).
•If the desired item is unavailable, a refund will be issued instead.
•Follow the same process as returns to initiate an exchange.
4. Refunds
•Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
•Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
5. Damaged or Defective Items
If you receive a damaged or defective item:
•Contact our Customer Support team immediately at [email protected] or +1 (316) 267-4781.
•Provide photos of the damage or defect for a faster resolution.
•We will replace the item or issue a full refund, including shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
•Check with your bank or credit card company, as processing times may vary.
•Contact our Customer Support team for assistance.
7. Contact Us
For questions or assistance with returns and exchanges, please reach out to us:
•Email: [email protected]
•Phone: +1 (316) 267-4781
•Mail:
Fix Fashions
121 W South Depot St
Burrton, KS 67020, USA
Thank you for shopping at Fix Fashions. We are committed to ensuring your shopping experience is seamless and enjoyable!